About Us

Roberta Cava is the author of thirty books.  Her book Dealing with Difficult People has been an international best-seller since 1990.  She wrote it because she saw so many people struggling when they tried to deal with difficult bosses, clients and co-workers. 

Dealing with Difficult People has been so popular internationally (with 22 publishers, in 16 languages) that she has been asked to present seminars to over 55,000 participants in Canada, USA, Great Britain, Australia, New Zealand, Germany, South Africa, United Arab Emirates, Bahrain, Singapore, Malaysia, Indonesia, Thailand, Hong Kong and the Philippines on the subject.

SEMINARS PRESENTED BY ROBERTA CAVA
 
PERSONAL DEVELOPMENT 

Dealing With Difficult People:

Managing Time, Stress & Difficult People: 

Defusing Difficult People & Controlling Stress: 

Surviving High Stress: 

Dealing with Manipulators: 

Create a Positive Image: 

The Balancing Act: 

Dynamic Goal Setting: 

Interpersonal Skills: 

Adapting to Change: 
Composing Impressive Memos & Letters: 

Business Report Writing: 

Time & Stress Control: 

Time Management for Life.

 

SUPERVISORY/MANAGEMENT 

Survival Skills for Supervisors/Managers:

Team Building:  Implementing Change: 
Creative Problem Solving:

The Art of Negotiating: 

Productive Meetings: 
Time Management for Supervisors. 

 

HUMAN RESOURCES  

Managing the Human Resource Function:

Train the Trainer:  Hiring Know-How: 

Employee Discipline: 

Easy Come - Hard to go: 

Interviewing Skills: 
Job Descriptions & Performance Appraisals. 


CAREER DEVELOPMENT 

How to Survive Company Downsizing: 

What am I Going to do with the Rest of My Life?

Career Decisions:  Cracking the Glass Ceiling or Career Development For Women: 

Get That Job! 

 
CLERICAL

Executive Assistants: 

Receptionist Training: 

Time Management for Support Staff & Secretaries:

Critical Skills for Executive Assistants. 


CUSTOMER SERVICE 

Customer Service: 

Handling Difficult Customers: 
Dealing with difficult People and Customer Service: 

Telephone Communication Skills. 

 

   
Roberta was born in Canada.  In 1982, she opened her first international training and development firm in Edmonton, Alberta, Canada; her second in 1986 in Maui, Hawaii, and her third in 1998 when she emigrated to Australia. 

Roberta has many international tributes including being a recipient in 2015 of the Individual Category for the Safer Suburbs Awards by the City of Gold Coast; 2013 of a McPherson Community Achiever Award for her work with Crime Stoppers on the Gold Coast of Queensland; chosen twice as a Canadian Achiever; was nominated for the 1999 and 2001 Telstra Australian Business Woman of the Year Awards, Alberta Human Rights Award, the Canada Awards for Business Excellence, the YWCA Tribute to Women Award, three years running for the Edmonton Chamber of Commerce Small Business Owner of the Year Award;  and regional finalist for the 1993 Canadian Woman Entrepreneur of the Year Award. 
Roberta is listed in Who’s Who in North America.

 

 
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